We know that paying for shipping can suck. While we wish we could give everyone free shipping, as a small business we are not yet a capacity to be able to do so. As we continue to grow, we will revise our shipping prices
Orders are dispatched within 1 - 2 business days, following payment. All DOMESTIC orders are sent via Sendle, INTERNATIONAL orders are sent via Australia Post.
Sendle and Australia Post provide a NO SIGNATURE courier service. We do not take responsibility for any items left at your address by Sendle.
If you have not received your items within 7 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases, a dispatch email and tracking details will be emailed out to the customer once the item has been shipped.
Please be advised that Sendle cannot deceiver to PO Boxes - if you enter a PO Box address at checkout, our team will be in touch to arrange am alternate delivery address.
Until further notice, we will be offering a free NO CONTACT delivery in the Newcastle Region for online orders.
Please see the list below for all the suburbs we will be servicing. If you're unsure whether your area qualifies for this service or feel we may have missed your area from this list, please send us an email to let us know and/or before placing your order.
For any orders placed with local free delivery that are not in a qualifying area, you will be contacted to arrange alternative shipping and we will not be able to post your order until a new shipping service is arranged and paid for.
This is a NO SIGNATURE service. We do not take any responsible for items once they have been left at your address.
FLAT RATE $11 ACROSS AUSTRALIA
FREE SHIPPING ON ORDERS OVER $150
FLATE RATE $40 INTERNATIONAL SHIPPING
We currently only have flat rate shipping for NEW ZEALAND, UNITED STATES and UNITED KINGDOM. If you're browsing from another location and would like to make a purchase, please contact us to make shipping arrangements.
Please note that payable import taxes and duties are the responsibility of the customer. societywild will not be responsible for any delays in customs.
If you choose to pick up your online order at our Newcastle store (1/111 Hunter Street, Newcastle), please wait for our order fulfilment email before visiting. Online orders for in-store pick up will be fulfilled within 1 - 2 business days. Once your order is packed and ready to go, we will send you an email letting you know you can visit us to pick up your purchase.
In-store pick up orders must be collected within seven days of our fulfilment email. If you're unable to pick up your order within seven days, please send us an email to let us know when you will be able to collect your purchase and will keep you order held until that date.
If purchases aren't collected from our store within the seven day time period, we will send you an email reminding you to pick up your order. If we receive no communication from you two days after the reminder email, we will refund your order and place the item/s back up for sale.
If you have chosen to pick up at a later date, if you do not collect your purchase on that day we will send you an email reminding you to pick up your order. If we receive no communication from you two days after the reminder email, we will refund your order and place the item/s back up for sale.
If you make an online order for in-store pick up and change your mind before you collect your purchase, please send us an email to let us know and will refund your order and put the item/s back up for sale.
LOCAL FREE DELIVERY (NEWCASTLE REGION ONLY)
We understand that sometimes you may not be completely satisfied with your purchase. If for any reason you’re not, please email us for either a suitable replacement, refund or credit note that can be used online or in store.
Before making any returns, whether online or in-store please email us first before doing so.
PLEASE NOTE: we do not offer refunds on vintage items, sale items, beauty items, swimwear or jewellery.
If you wish to return an item please notify us within 8 days (Australian orders) or 21 days (international orders) from the date of delivery. If a refund is requested outside of this period, we may not be able to refund you and, in the instance items are sent back outside this period, we will contact you to arrange shipping of the item back to you at your cost.
Items must be unworn/unused, have the original tags attached, original packaging and show proof of purchase.
For sale items, swimwear or jewellery we cannot offer any kind of refund/return, unless the item is faulty or it is required by law.
Shipping costs, including the initial shipping and return shipping, will not be refunded or covered by societywild. We recommend using Registered Australia Post or Registered International Post to return items to us, and we advise you to take note of your tracking number. societywild is not responsible or accountable for the loss or damage of garments being returned.
If purchasing vintage items please be aware the items may have some natural wear and tear due to their age, including rips, tears, stains and holes (please read all descriptions carefully). We cannot offer exchanges or credit notes for vintage listed items.
societywild has the right to refuse return on any items that have been worn or soiled. This includes perfume, deodorant etc. All of our products are sent out with tags attached and any returns must be sent back with all tags still attached, along with the receipt. We will not send out any exchanges until we receive your returned items.
Items returned to us that are not eligible, will be sent back to the customer at their own expense.
If you do wish to return an item, please send us an email with the details of the item(s) you would like to return, along with your name, address and order number.
We will reply via email with further detailed instructions.
Please ensure you get a tracking number for all returned parcels, as societywild cannot take responsibility for any parcels that go missing.
We will email you with updates throughout the returns process, but just in case we forget, here’s how it works:
Once we receive the returned parcel, the processing of returns takes 1-2 (Australian orders) or 2-5 (International orders) business days.
Once approved, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
We will happily exchange items for incorrect sizing or change of mind within our returns window of 7 days.
PLEASE NOTE that we cannot guarantee that the item you wish to exchange for will be in stock at the time of us receiving your return. We cannot hold stock for exchanges. If the item you wish to exchange for is sold out you will be issued a credit note that can be used store wide on anything for the value of the item being returned.
If you believe you have received an item that has a manufacturing fault, get in touch with us via email with your contact details, a description of the fault, order number and any photos of the fault and we will get to work assessing your claim as soon as possible.
Please get in touch with us in regards to any faults as soon as possible to ensure we recieve your item within our returns windows.
PLEASE NOTE: wear and tear is not considered faulty.
Please ensure you provide us with the correct address at the time of purchase. societywild does not accept any responsibility for items being sent to an incorrect address provided by the customer.
If you are still waiting to receive your refund, be sure to double-check your bank account first.
If your refund is not in your account, please contact your bank, as each company has varying processing times.
If you have done all of this and still have not received your refund, please contact us via email with your contact details, details of the purchase and the refunded amount.
As humans, we may sometimes make mistakes. If we did happen to send you the wrong item, let us via email with your contact details, purchase number and a photo of the incorrect item you’ve received.
For incorrect items, we can offer a full refund (minus shipping charges).
If part of the order is incorrect, a refund will only be offered for that incorrect part of the order.
Return shipping for an incorrect item will be covered by societywild.
If you have an item you would like to return to our store that was purchased online, please contact us before visiting.
In the event we have to close our Newcastle store due to the current and constant changes happening across our country, if you have an item you would normally return in-store, please get in contact with us via email within the 8-day period and we will make note of your refund and it will remain valid until our store front is open again and you are able to return your item.
If you do happen to purchase an item that is sold out, we will notify you via email as soon as possible and offer either a suitable replacement, credit note or full refund.
We have the right to refuse a refund, return or exchange if this policy has not been adhered to.